Customer services
89.5 percent of our largest customers are “satisfied” or “very satisfied” with SITA services
SITA delivers quality services to more than 3,200 customers around the world.
Customer support you can rely on
A total of 1,470 SITA customer-service staff provide support in more than 220 countries and territories. We offer integrated customer services across the entire SITA portfolio of products and services.
Our 24/7 service desk can be contacted via two channels:
- Customer service portal
- In-country phone number
Customer services you can rely on
SITA follows ITIL Service Management best practices to support the quality of our products and services. All SITA customer-service employees – at or above the supervisor level – hold ITIL Foundations Certification, as a minimum.
Facts and figures
- SITA’s customer satisfaction rating was 4.09 / 5 in 2007
- SITA performs annual customer surveys to understand customer requirements and drive improvements
- SITA network availability is 99.99 percent
Network ordering
- Request SITA network connections
- Review status requests
- Monitor orders
- Receive responses within one business day
Service management
- Proactive surveillance
- Performance monitoring and analysis
- Real-time reporting and inventory management
Incident management
- Worldwide, multilingual, 24-hour support
- Fast and efficient restoration of your business operations
- Reduced impact on your business
Billing
- 24-hour access to online billing reports
- View and download invoices
