Infrastructure Management
More flights. More passengers. More baggage.Intense market pressures demand services be delivered quicker, more efficiently and at a lower cost.
Best-practice deployment of information technology will boost return on investment (ROI), enhance customer service, streamline operations and lower costs.
SITA Infrastructure Management helps you navigate the ever-changing information technology (IT) landscape.
SITA know-how
Since 1983, SITA Infrastructure Management has helped airlines in more than 220 countries reduce costs, improve IT performance and enhance quality of service.
Infrastructure Management helps you evolve from a mainframe to an open IP-based system.
Infrastructure Management provides global support services on-site. It is supported centrally by experts utilizing industry best practices and state-of-the-art tools.
Services are packaged based on total cost of ownership (TCO) analysis. It utilizes Gartner methodologies, recognized as the IT industry standard.
SITA’s TCO assessment provides benchmarks to identify IT cost improvement areas. This reduces costs to a predictable monthly charge.
Benefits
Infrastructure Management provides the following benefits.
- Reduced costs and improve financials
- Evolved infrastructure from mainframe to IP
- Managed risk of implementing new technology
- Managed IT costs
- Local coverage of on-site resources
- One-stop shopping for all IT service needs
- Improved asset utilization and management of IT services
- Managed infrastructure and services in a highly distributed environment
- Enhanced quality of service
Features
Infrastructure Management includes the following features.
IT service desk:
- Remote client support
- Self-service portal
- 3rd party management
Local Area Network (LAN) management:
- Remote monitoring
- Operations management
- Security
IT asset management:
- Tracking
- Optimization
- Software control and distribution
Global support services:
- Maintenance
- Installs, Moves, Adds, Changes, Disposal (IMACD)
- Project management
Server management:
- Remote monitoring
- Operations management
- Remote back-up and restore